Quality Control & Certifications

Quality is the cornerstone of NachTek PPF factory global development. We deeply understand that reliable quality assurance is the core premise of long-term cooperation with global customers.

Therefore, NachTek PPF factory has established a comprehensive quality assurance system covering product R&D, production, delivery and after-sales, integrating international authoritative certification, standardized global warranty services and professional after-sales support.

We are committed to providing global customers with high-quality and reassuring TPU paint protection film products and services.

Global standardized quality assurance policy

  • Global Warranty Coverage

All NachTek PPF factory TPU paint protection film products provide global uniform warranty services, covering 30+ countries and regions where we have cooperative partners.

The warranty period is 5-10 years (clear PPF: 5/10 years; matte PPF: 8 years; colorful PPF: 10 years), starting from the date of product delivery (subject to the delivery note and warranty card).

  • Warranty Coverage Scope

During the warranty period, if the product has quality problems such as yellowing (color difference ΔE > 3), cracking, peeling, loss of self-healing function (excluding man-made damage, improper installation and natural disasters), we will provide solutions such as free product replacement or corresponding compensation according to the actual situation.

  • Simple Warranty Claim Process:

① Customer submits a claim application (provides product batch number, warranty card, problem photos/videos) via WhatsApp/Email;

② Our after-sales team responds within 24 hours and verifies the problem;

③ Confirm the quality problem and formulate a solution;

④ Implement the solution (product replacement/delivery compensation) and follow up the whole process. 

International authoritative certification system

NachTek PPF factory products have passed a number of international authoritative certifications, complying with global strict quality and environmental protection standards, and can be smoothly sold in global markets. Key certifications are as follows:

  • ISO 9001 Quality Management System Certification: Our production and management processes fully comply with the requirements of ISO 9001:2015, ensuring the standardization and stability of product quality from the whole production chain.
  • SGS Test Certification: All core performance indicators (anti-yellowing, wear resistance, hydrophobicity, tensile strength, etc.) have passed SGS testing, and the test reports are available on request.
  • EU REACH & RoHS Certification: Complying with EU environmental protection standards, no harmful substances (such as heavy metals, phthalates) are contained, which is safe and environmentally friendly, and meets the environmental protection requirements of European markets.
  • American ASTM Standard Compliance: Product performance meets the requirements of American ASTM D4060 (wear resistance), ASTM D1455 (glossiness) and other related standards, adapting to the North American market demand. 

Full-cycle professional after-sales support

  • Pre-Sales Quality Commitment

Before cooperation, we provide free product samples for global customers to test, and issue detailed product performance test reports.

Professional technical consultants answer product quality and performance questions online 24 hours a day, helping customers choose the most suitable product series.

  • In-Process Quality Supervision

For large-scale OEM/ODM orders, we support global customers to send personnel to supervise the production process or entrust a third-party inspection agency to conduct on-site inspection.

We provide real-time production progress feedback to ensure that customers grasp the production dynamics and quality status.    

  • Post-Delivery After-Sales Support

We have a professional multilingual after-sales team (proficient in English, Spanish, Arabic, etc.), which can respond to customer after-sales needs within 24 hours.

Provide technical support such as product installation guidance (including installation video and manual), daily maintenance tips, and solve quality problems and use problems for customers in a timely manner.    

  • Regular Quality Follow-Up

After product delivery, we conduct regular quality follow-up visits to global customers (3 months, 6 months, 1 year after delivery) to understand the product use status and collect customer suggestions, continuously optimize product performance and service quality.

NachTek paint protection Film factory frequently Asked Questions

  • Product-Related Questions

Q1: What materials are NachTek TPU PPF made of? Is it environmentally friendly?

A1: NachTek TPU PPF is made from 100% high-quality TPU sourced from global suppliers like BASF and Covestro. It is EU REACH and RoHS certified, free from heavy metals and phthalates, ensuring safety and environmental compliance.

Q2: What are the differences between 6.5mil, 7.5mil, and 10mil PPF? How to choose?

A2: The difference is in protection level.
• 6.5mil: Standard protection, best flexibility. Ideal for daily driving.
• 7.5mil (Most Popular): Balanced durability and application. Recommended for most vehicles.
• 10mil: Maximum impact & scratch resistance. Best for SUVs, off-road, or high-risk areas.
Choose based on your vehicle and typical driving conditions.

Q3: Do your PPF products have self-healing function? How does it work?

A3: Yes, both our clear and matte PPF feature a self-healing top coat. Light surface scratches (within 0.03mm deep) can repair themselves in 3–5 minutes at room temperature or in sunlight, using heat-responsive polymer technology.

  • Cooperation-Related Questions

Q1: What is the minimum order quantity (MOQ) for NachTek PPF factory products?

A1: Our MOQ is flexible depending on your needs:
• OEM/ODM Customization: MOQ starts from 100 rolls.
• Bulk Wholesale Orders: MOQ starts from 100 rolls.
• Trial Orders for New Customers: MOQ starts from 50 rolls with competitive pricing.

Q2: How can I request free samples, and what is the delivery time?

A2: To request free samples (typically 1-2 meters per product), please contact our sales team via WhatsApp, Email, or our official website. Samples are shipped within 3 working days after confirmation. Delivery times vary:
• Express (e.g., DHL/FedEx): 3-7 working days
• Sea Freight: 15-30 working days

Q3: What is the lead time for OEM/ODM PPF customization?

A3: The standard total lead time is 30-45 days and follows three key stages:
• Sample Confirmation: 7-10 working days.
• Contract & Deposit: 3-5 working days.
• Mass Production: 20-30 working days.
For urgent needs, the cycle can be expedited to 25-35 days upon consultation. 

  • Logistics & Delivery-Related Questions

Q1: What shipping methods do you support and how to choose?

A1: We support all major international logistics methods and will help you select the most efficient option:
• Express (DHL/FedEx): 3-7 days for samples or urgent orders.
• Air Freight: 7-15 days for medium-sized orders, balancing speed and cost.
• Sea Freight: 15-30 days for large-volume orders, offering the lowest cost.
Our logistics team will provide a tailored, cost-effective shipping plan based on your order quantity and destination.

Q2: Who covers the shipping and customs clearance costs?

A2:
• Shipping Costs: Typically covered by the customer. We may offer free shipping for qualifying large orders as agreed in the contract.
• Customs Clearance: We provide all necessary export documents for smooth customs clearance. The customer is responsible for import customs clearance and any associated fees/duties in their country. We offer guidance if needed.

Q3: How can I track my order after shipment?

A3: Once shipped, we will email or message you the tracking number and a direct link. You can monitor real-time status on the carrier's website. Our team also proactively tracks shipments and will notify you prior to arrival.

  • Warranty & After-Sales-Related Questions

Q1: What does NachTek PPF factory global warranty cover and what is excluded?

A1: Our warranty is valid in 30+ countries/regions.
• Coverage Period: 5/10 years for clear PPF, 8 years for matte/color/carbon fiber PPF.
• Covered Issues: Defects like excessive yellowing, cracking, peeling, or loss of self-healing function.
• Exclusions: Damage from improper installation, accidents, natural disasters, or failure to follow care instructions.

Q2: What is the warranty claim process and how long does it take?

A2: Our claim process is quick and simple:
• Submit: Contact us via WhatsApp/Email with your batch number, warranty card, and issue details/photos.
• Review: Our team will respond and verify the issue within 24 hours.
• Resolve: Once confirmed, we provide a fast-track solution (replacement or compensation).
• Complete: We implement and follow up until resolved.
Most claims are processed and closed within 7-15 business days.

Q3: How do you handle quality issues found after delivery?

A3: Should a quality issue arise, contact our after-sales team promptly with evidence (e.g., photos, videos, batch number). Upon verification, we will resolve confirmed product defects swiftly with solutions such as free replacement, refund, or compensation to protect your rights.

If you have other questions not covered above, please feel free to contact our professional team via WhatsApp, Email or the official website online customer service.

We will reply to you within 24 hours and provide professional answers and solutions.